1. Construct a fish-bone chart using Word or MS Paint.

The ambulatory health service at a university is experiencing an increased number of student complaints concerning the services it offers in its walk-in urgent care clinic. Using the data in Table 14-5 on page 296 of the textbook, select a complaint for analysis. Your analysis must include a fish-bone chart, other appropriate charts (run and / or control), and any other techniques you deem necessary to analyze the data appropriately.

Write a two to three (2-3) page paper in which you:

1. Construct a fish-bone chart using Word or MS Paint.

2. Construct a run and / or control chart using Excel.

3. Recommend to the ambulatory health service on how it can improve the services it offers in its walk-in urgent care clinic, based on your analysis. Provide a rationale for your recommendation.

Your assignment must follow these formatting requirements:

· Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA or school-specific format. Check with your professor for any additional instructions.

· Include a cover page containing the title of the assignment, the student’s name, the professor’s name, the course title, and the date. The cover page and the reference page are not included in the required assignment page length.

Table 14-5Number of Student Complaints by Complaint Type

Complaint Type 1 2 3 4 5 6 Total Visits
September  34  38 16  45  13 103  824
October  23  24  7  40   9  56  956
November  14  50 11  20  26  34 1167
December  67  40 12  17  34   9 1034
January  13  31 10  12  15  45  645
February  20  60  4  13   9   6 1645
March  23  97 18  23   4   3 1432
April  43  31  3  14  13   0  745
May   4  25  0  12  16   1  456
Total 241 396 81 196 139 257 8904

Complaint

· 1. The quality of service received

· 2. Waiting time was too long

· 3. Follow-up care was not available

· 4. Clinic was hard to find in the building

· 5. The medical care/treatment took too long

· 6. They could not find my medical record

Wk

9

The

ambulatory

health

service

at

a

university

is

experiencing

an

increased

number

of

student

complaints

concerning

the

services

it

offers

in

its

walk

in

urgent

care

clinic.

Using

the

data

in

Table

14

5

on

page

296

of

the

textbook,

select

a

complaint

for

analysis.

Your

analysis

must

include

a

fish

bone

chart,

other

appropriate

charts

(run

and

/

or

control),

and

any

other

techniques

you

deem

necessary

to

analyze

the

data

appropriately.

Write

a

two

to

three

(2

3)

page

paper

in

which

you:

1.

Construct

a

fis

h

bone

chart

using

Word

or

MS

Paint.

2.

Construct

a

run

and

/

or

control

chart

using

Excel.

3.

Recommend

to

the

ambulatory

health

service

on

how

it

can

improve

the

services

it

offers

in

its

walk

in

urgent

care

clinic,

based

on

your

analysis.

Provide

a

rationale

for

your

recommendation.

Your

assignment

must

follow

these

formatting

requirements:

·

Be

typed,

double

spaced,

using

Times

New

Roman

font

(size

12),

with

one

inch

margins

on

all

sides;

citations

and

references

must

follow

APA

or

school

specific

format.

Check

with

your

professor

for

any

additional

instructions.

·

Include

a

cover

page

containing

the

title

of

the

assignment,

the

student’s

name,

the

professor’s

name,

the

course

title,

and

the

date.

The

cover

page

and

the

reference

page

are

not

included

in

the

requi

red

assignment

page

length.

Ta

ble 14

5Number of Student Complaints by Complaint

Type

Wk 9

The ambulatory health service at a university is experiencing an increased number of student

complaints concerning the services it offers in its walk-in urgent care clinic. Using the data in

Table 14-5 on page 296 of the textbook, select a complaint for analysis. Your analysis must

include a fish-bone chart, other appropriate charts (run and / or control), and any other

techniques you deem necessary to analyze the data appropriately.

Write a two to three (2-3) page paper in which you:

1. Construct a fish-bone chart using Word or MS Paint.

2. Construct a run and / or control chart using Excel.

3. Recommend to the ambulatory health service on how it can improve the services it offers in its

walk-in urgent care clinic, based on your analysis. Provide a rationale for your recommendation.

Your assignment must follow these formatting requirements:

 Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all

sides; citations and references must follow APA or school-specific format. Check with your

professor for any additional instructions.

 Include a cover page containing the title of the assignment, the student’s name, the professor’s

name, the course title, and the date. The cover page and the reference page are not included in

the required assignment page length.

Table 14-5Number of Student Complaints by Complaint

Type

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