Describe three new training methods and explain which one of these methods you selected for this Customer Service training program and why.

RESEARCH THE HISTORY OF THIS BENEFIT AND WHAT WOULD BE A TYPICAL PLAN STRUCTURE

You are the training coordinator in the human resources department. Your supervisor has asked you to create a Customer Service training program using new methods of training. Review the traditional training methods and conduct academic research on new methods. In a 2-3 page report, prepared in APA style with at least two references, do the following:

  • Describe three new training methods and explain which one of these methods you selected for this Customer Service training program and why.
  • Create a training plan for this Customer Service program and include it in your report. Download thisTraining Plan Templateand use it to provide a framework for the development of your Training Plan.
  • Finish your report with a description of how you will evaluate if the Customer Service program was successful.

ASSIGNMENT 2

 

 

Imagine that you are a supervisor in an organization. The human resources manager has been talking to the management team about developing staff through coaching. You are eager to use coaching methods as a tool to further develop your team.

 

Review performance coaching and conduct academic research on new methods. In a 2-3 page report, prepared in APA style with at least two references, do the following:

  • Describe what is meant by “coaching employees.”
  • Create a coaching plan for your team. Be sure to discuss what type of organization you chose and what your team does in that organization.

Finish your report with an explanation of how you will evaluate whether or not the coaching plan was successful.

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