Exam Conditions start NOW.2. You are not supposed to use any material or other resources which has not been authorised for the exam. You are reminded that PLAGIARISM clause is in place as a part of assessment discipline.

Exam Conditions start NOW.2. You are not supposed to use any material or other resources which has not been authorised for the exam. You are reminded that PLAGIARISM clause is in place as a part of assessment discipline.

3. For any referencing work refer to the Harvard referencing guide for assistance.
4. Start drafting answers in Electronic Answer Sheet provided to you.
5. Mention Correct Question and Sub Question Number for accurate correction. Once you are done with your examination, save the answer script as FIRST NAME_LAST NAME_STUDENT ID NO_DD_MM_YYYY & mail it as a normal email as an attachment tomba@gbsge.com
6. Any submissions received after the due date will be charged AED 1000 as late submission penalty.
7. Plagiarised submission will not be accepted for correction and the student will be graded “0”
8. DO NOT TAMPER WITH THE QUESTION PAPERS BY ANY MEANS
Part A : Descriptive Question(5 marks )

Q.Based on your understanding to the Organizational Behavior, do you find any correlation between Ethics and Organizational Behavior? If so, please elaborate your thoughts in few lines.

Part B :Case Study – H-Care – Paramedical Services

H-Care, a Health Care Services Company established in the UAE since 25 years providing the following:
1- Laboratory Services and Basic Medical Tests – Analysis and Culture (Blood, Urine, Stool)
2- ECG and Stress test
3- Physiotherapy
4- Diabetes Management
5- Senior Care
6- Polyclinic Medical Services and General Health for adults
H-Care occupies a very large spaces but only 60% of the space is used for the current operation.
With the competition and the growth of business and demand, H-Care starts losing market share because of its low quality of services comparing with competition.
The current structure is a simple a classic structure described as the following:
The CEO, the Medical Department for polyclinics, the Lab Department that includes ECG and Lab, the Special Care Department that includes Physio, Diabetes, Senior care, and the Administration Department that does all the other functions of administration, accounting, human resources, finance, etc . . . .
The Chief Executive Officer “CEO” of H-Care decides to:
1- Increase the quality of services by introducing the most advanced technics and using the E-Business as a tool to deliver results to patients, this should allow to have a historical medical track record of each patient something that, according to the CEO will retain the patients

2- Introducing new services by adding to the menu of services some of the lite plastic surgery interventions for Women and Men, that are the most demanded (Filling, Botox, Liposuction, Soft Skin Lifting and Stretching, Laser, etc), especially that the premises and available spaces allow to expand the menu and use these idle spaces
The CEO needs to brainstorm with the operating Team:
(i) the Chief Medical Officer “CMO” a 70 years’ doctor, with very high medical experience and successful track record leading a team of six doctors in different specialties

(ii) (ii) The Chief Lab Officer “CLO”, a young Lab Doctor leading a team of technicians working with H-Care for an average of 15 years’ time

(iii) the Chief Operating Officer “COO”, a senior Business Administration and Accounting specialist working with H-Care since its inception and leading a team of different employees handling, accounting and finance, administration, Human resources procurement and other functions.
The Chief Executive Officer is an Economist holding a Ph.D. In Economics and a Master Degree in Hospital Management carrying behind 20 years of experience in the field, constantly involved in research and development of the health care and hospital management field. The CEO succeeded to convince the BoD of his new Strategy, his Vision to the future of H-Care employing 12 Doctors, 20 Technicians and 5 other Staff members (CMO, CLO, COO included), the total number of staff being 38 including the CEO. They provide 12 hours’ services a day, 7 days a week, 365 days a year.
As a summary the company structure shows as the following:


 

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