IFSM 370 Project 2: White Paper Instructions
This is an individual project. Each student must complete a White Paper that proposes a telecommunications solution to address a communications problem for a business organization. The target audience will be the organization’s Chief Information Officer (CIO). The White Paper deliverable is an MS Word document. If you have never written a white paper, you should conduct some research and review sample white papers to understand the content and format associated with these professional documents.
The completed White Paper deliverable is due by 11:59 PM Eastern Time on the due date shown in the Course Schedule. See the Additional Information section of the syllabus for the penalty for late or missed assignments and projects.
The White Paper is valued at 12% of the course grade.
Ullman, Manly, & Ulysses Corporation
With 75,000 customers worldwide, 250 employees working in four locations in the United States and three European offices, and a catalog of more than 100,000 parts, Ullman, Manly & Ulysses Corporation (UMUC) relies on its network for its survival. In the past decade, UMUC has seen its business grow from just one location and a few local customers to the worldwide supplier it is today. But in the process of growing exponentially, it has overwhelmed its telecommunications network, which is currently managed by an outside telecommunications network management company. The network crashes frequently, resulting in customer service and e-mail interruptions that are costly to the company. The network management company is not responsive to UMUC, a relatively small customer, and often disagrees that there is even a problem. Since the contract with the service provider is about to expire, UMUC has decided to seek a better network solution.
The Chief Information Officer (CIO) has outlined the key requirements for a new network for UMUC. He has explained to the executive board that a new network would have the following characteristics:
Availability:Business operations require maximum uptime, and quick repairs when needed.
Reliability:The network must function as designed and produce accurate results.
Scalability:UMUC continues to grow at a rapid rate, and there are plans for acquisition of several small parts suppliers; the network must support this growth.
Security:The confidentiality and integrity of UMUC’s data is of great importance, as is the protection of its customers’ data.
Flexibility:The new network must be responsive to the changing needs of the business.
Performance:The network must provide quick access for employees and customers.
Manageability:The network must be designed and implemented so that it can be managed by a small team of centrally located IT specialists.
Economic efficiency:The ongoing operations and maintenance costs should offset the initial investment costs, reducing the long-term total cost of ownership of the network.
UMUC’s executives have agreed that they need a business network with higher reliability, security, and scalability, but with lower costs, than the existing externally managed network. The CIO has proposed that UMUC design and implement its own network, using advanced technologies for high availability, efficiency, and security management, that can be operated by a very small IT department. He proposes to use virtual private network technologies to connect remote offices and users securely and to facilitate company expansion.
The CIO has asked you to develop a 3-page white paper that provides the following:
definition of the business or technical problem
discussion of the problem within the context of the scenario
recommendation of the application of technology, processes, and policies that solve the problem
discussion of the impact or risks of the applied solution within the context of business strategy and managerial perspective
identification, analysis, and mitigation of risks of the recommended solution
Briefly define the business problem, and discuss it in the context of the scenario. Briefly describe the proposed technology solution, processes, and policies to solve the problem. You should demonstrate your critical thinking as you incorporate the course concepts and explain the business needs and solutions. Then discuss the impact or risks of the applied solution within the context of the business strategy and managerial perspective. Then discuss the challenges and security risks that result from implementing the proposed solution. Propose mitigation strategies for the challenges and risks identified. The bolded attributes in the Scoring Rubric (see below) must be used as the section headings in the white paper.
Your deliverable will be a white paper three pages in length, not counting the cover page and references page. At least two (2) external sources (other than the assigned readings and other course materials) must be used, and citations and references must be in APA format. Your paper will be scored according to the Scoring Rubric below. Be sure you have incorporated all required aspects of the assignment.
Attribute Full points Partial points No points Possible Points
The business problem The business problem is defined and discussed in sufficient depth to set the stage for the proposed solution, and demonstrates critical thinking and understanding of the course concepts. The business problem is partially defined and/or discussed; it may not adequately set the stage for the proposed solution and/or may not demonstrate critical thinking and understanding of course concepts. The business problem is not defined. 1
Proposed technology solution The proposed technology solution appropriately addresses the business scenario/problem, and demonstrates understanding of course concepts, analysis, and critical thinking. The proposed technology solution somewhat addresses the business scenario/problem; it may be lacking in demonstration of understanding of course concepts, analysis, and/or critical thinking. No technology solution is proposed. 3
Proposed processes and policies Processes and policies relevant to the proposed solution are presented; work demonstrates understanding of course concepts, analysis, and critical thinking. The processes and policies somewhat address the business scenario/problem; work may be lacking in demonstration of understanding of course concepts, analysis, and/or critical thinking. No proposed processes or policies are presented. 2
Business and managerial impacts and risks Impact and risks relevant to the proposed solution and the business strategy are presented from a managerial perspective; work demonstrates understanding of course concepts, analysis, and critical thinking. Impact and risks are somewhat relevant to the proposed solution and/or the business strategy; they may or may not be presented from a managerial perspective; and they may be lacking in demonstration of understanding of course concepts, analysis, and/or critical thinking. No impact or risks are presented. 1
Cybersecurity challenges and risks identified Cybersecurity challenges and risks of the proposed solution are appropriately identified; work demonstrates understanding of course concepts, analysis, and critical thinking. Cybersecurity challenges and risks of the proposed solution are partially identified and/or explained; work may be lacking in demonstration of understanding of course concepts, analysis, and/or critical thinking. Cybersecurity challenges and risks are not included, or do not apply to the proposed solution. 2
Mitigation strategies Appropriate mitigation strategies are provided and thoroughly explained. All risks of the proposed solution are addressed. Mitigation strategies are somewhat appropriate and/or partially explained. They may only partially address the risks of the proposed solution. No mitigation strategies are provided. 1
External research More than two sources other than the assigned readings and course materials are incorporated and used effectively. One or two sources other than the assigned readings and course materials, but they are not properly incorporated or used and/or are not effective or appropriate. No external research is incorporated. 1
Document format The document reflects effective organization and correct sentence structure, grammar, and spelling; it is presented in a professional format; and references are appropriately incorporated and cited, using APA style. The document is not well-organized, and/or contains grammar and/or spelling errors; and/or it does not follow APA style for references and citations. The document is extremely poorly written and does not convey the information. 1